ProForm 5.0 White Centrex manuály

Proform 5.0 White Centrex Technické informace (244 strany)

Značka: Proform | Kategorie: Software | Velikost: 2.69 MB |

Angličtina

Tabulka s obsahem

Mizu Softswitch

1

Administrator’s Guide

1

1. Introduction

12

1.2. Features

13

1.2.1. Hosting

14

1.2.2. SIP

14

1.2.3. Codecs

16

1.2.4. IP Centrex

17

1.2.5. Call Center

17

1.2.6. Accounting

18

1.2.7. Routing

18

1.2.8. Billing

19

1.2.9. Calling Card

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1.2.10. H323

20

1.2.11. VoIP-GSM

21

1.2.13. Management

23

2. Modules

24

2.1.16. Other components

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3. Maintenance Tasks

28

3.2. Gateway quick setup

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3.5.1. About

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3.5.2. What is a backup?

31

3.5.5. Database maintenance

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3.5.6. Saving recorded voice

33

3.5.8. Disaster recovery

33

The next window will appear

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3.5.13. Tools and scripts

36

4. Administration

37

4.1.3. MManage Framework

38

4.1.4. Import-Export Wizard

40

4.2. Monitoring

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4.2.1. Current Calls

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4.2.3. Basic Statistics

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4.2.4. Advanced Statistics

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4.2.5. Disc. Reasons

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4.2.6. Line Monitor

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4.2.7. Capacity Check

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4.2.8. System Load

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4.2.9. Server Console

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4.2.10. Server Monitor

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4.2.11. Logs

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4.1.12. Analyze

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4.1.13. CDR Records

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4.3.14. Balance

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4.3. Access

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4.3.1. Users

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0-Unknown

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1-Not applicable

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2-In Progress

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3-Active

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4-Terminated

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Default users:

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4.3.2. Devices

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4.3.3. Groups

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4.3.4. Ownership

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4.3.5. User authorization

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Basic authorization

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Access numbers

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IVR authentication

66

User rights

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Normalize numbers

70

Caller ID Settings

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4.4.6. Prefix rules

76

4.4.7. Dial Plans

76

4.4.8. Blacklisting

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4.4.9. Access Lists

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4.4.10. Routing

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4.4.11. Routing workflow

81

4.4.12. RADIUS

84

4.4.13. BRS

84

4.4.14. Failowering

87

4.4.15. Channel reservation

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4.4.16. Number portability

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4.5. Billing

90

4.5.1. Price Settings

90

Field descriptions:

91

4.5.2. Price List

93

4.5.3. Billing

93

4.5.4. Currency Conversion

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4.5.5. Finances

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4.5.6. Pin codes

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4.5.7. The billing process

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4.5.9. Environment variables

100

4.5.10. Payments

100

4.5.11. Resellers

103

4.5.12. Promotions

104

4.5.13. Notes

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4.6. GSM/SIM Platform

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4.6.1. SIM Packets

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4.6.2. Gateways

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4.6.3. Engines

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4.6.4. GSM Channels

107

4.6.5. SIMCards

112

4.6.6. Credits

113

4.6.7. SIM Distribution

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4.6.8. SIM Utilization

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4.6.9. New Simcard

113

4.6.10. New Charge Card

113

4.6.11. SIM Bank

114

4.7. Other -MManage

114

4.7.1. Configurations

114

4.7.2. Direct Query

128

4.7.3. Voice Here

128

4.7.4. Test Call

129

4.7.5. Rfile system

129

4.7.6. Rdesktop

129

4.7.7. DB Admin

129

4.7.8. Web Admin

129

4.8. Gateway Configuration

131

4.8.1. Phone Settings

131

4.8.4. Watchdog settings

138

4.8.5. Other settings

139

4.9. Call Center

142

4.9.1. Users

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4.9.2. Campaigns

142

4.9.3. Scripts

143

4.9.4. GUI Designer

147

4.9.5. Quotas

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4.9.6. Presentations

149

4.9.7. Checklist

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4.9.8. Clients

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4.9.9. Campaign Clients

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4.9.11. Predictive dialer

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4.9.12. Outgoing callback

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4.9.13. Incoming calls

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4.9.14. Keywords

156

4.10. MAgent

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4.10.1. Login

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4.10.2. Manual Call

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4.10.3. Calls from database

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4.10.4. Automatic calls

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4.11.1. Call Rerouting

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4.11.2. Ring Groups

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4.11.3. Caller ID

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4.11.4. DTMF

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4.11.5. Call Hold

163

4.11.6. Call Forward

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4.11.7. Call Transfer

164

4.11.8. Three-Way Calling

164

4.11.10. Call Take-Over

165

4.11.11. Conference Calls

165

4.11.12. Voice Mail

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4.11.13. Voice Recording

165

4.11.14. IVR

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4.11.15. Callback number

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4.11.16. Callback services

168

4.11.19. Virtual Servers

171

4.11.20. Other features

171

4.12. Additional modules

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4.12.1. Calling-Card

171

4.12.2. SMS

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4.12.3. SMS callback

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POST / HTTP/1.1

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Host: 99.99.99.99:8084

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4.12.4. Web portal

174

4.12.5. Resellers

175

4.12.6. Call-shops

178

4.12.7. Softphone

178

4.12.8. Webphone

178

4.12.10. SIM-Bank

179

Technical Details:

180

4.12.11. H.323

181

Encryption

183

5.3. Using Netmeeting

186

5.6. Typical Cisco Config

187

5.25. Too slow MManage

190

Message Rules types:

194

5.59. How is VAT handled?

196

5.62. Basic callcenter tasks

197

5.63. Abbreviations

198

5.64. Codecs

199

5.68. Fax detection

201

5.69. Fax settings

201

5.70. License limitations

201

5.73. Sales commissions

203

5.86. Mizu Server security

208

5.98. Compatibility issues

217

5.101. Reseller checklist

219

5.105. How to setup PayPal?

224

5.107. Server clustering

227

5.110. Database file usage

232

webphone.jar

233

5.115. Pricing speedup

236

5.116. Shared DID’s

237

5.117. Server supervisor

237

5.124. Enable session-timer

242

5.125. Reseller rights

242

5.126. Server ini file

243

6. Links

244

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